FAQs

Frequently Asked Questions (FAQs)

1. How do I choose the correct belt size?

Our belts are available in multiple sizes to ensure a comfortable fit.

For the best fit:

  • Measure your waist where you normally wear your belt.
  • Choose a belt that is 1–2 inches larger than your waist size.
  • You can also refer to our Size Guide available on each product page.

2. How long does delivery take?

Orders are typically delivered within:

  • Major Cities: 2–4 business days
  • Other Areas: 3–7 business days

Delivery times may vary during holidays or due to unforeseen courier delays.

3. How can I track my order?

Once your order has been shipped, you'll receive a tracking number via SMS or email (if provided).

You can also visit our Track Your Order page and enter your tracking number to view the latest shipment status.

4. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) across most locations in Pakistan.

If COD is unavailable for your area, you'll be informed during checkout.

5. What does the 90-Day Warranty cover?

Every Aura Belt comes with a 90-Day Limited Warranty covering manufacturing defects, including:

  • Stitching defects
  • Buckle mechanism defects
  • Faulty hardware
  • Material defects resulting from manufacturing

The warranty does not cover normal wear and tear, accidental damage, scratches, cuts, water damage, or misuse.

6. How do I request a warranty claim or replacement?

Simply contact our customer support with:

  • Your order number
  • Clear photos or a short video showing the issue
  • A brief description of the problem

Our team will review your request within 2–3 business days and guide you through the next steps.

7. Can I exchange my belt?

Yes, exchanges are available for:

  • Manufacturing defects covered under warranty
  • Incorrect item received
  • Size exchanges (subject to our exchange policy and product condition)

Please contact us before sending your item back.

8. Can I return my order?

Yes. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Eligible returns are processed according to our Return & Refund Policy.

9. Are Aura Belts made from genuine leather?

Our product descriptions clearly specify the material used for each belt. Please refer to the individual product page for complete details before placing your order.

10. How do I care for my leather belt?

To keep your belt looking its best:

  • Store it in a cool, dry place.
  • Avoid prolonged exposure to water and direct sunlight.
  • Wipe it with a soft, dry cloth after use.
  • Avoid harsh chemicals or abrasive cleaners.

11. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Debit & Credit Cards (if enabled)
  • Other secure payment methods available at checkout

12. How can I contact Aura Belts?

If you have any questions, we're happy to help.

Email: support@aurabelts.com

Phone: +92 XXX XXXXXXX

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (PKT)